Privacy Notice
Warmflame Gas Ltd
Last updated: March 2026
Warmflame Gas Ltd respects your privacy and is committed to protecting your personal data. This privacy notice explains how we collect, use, store, and protect your information when you visit our website or use our services.
This notice is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Warmflame Gas Ltd provides domestic heating, gas, and plumbing services, including boiler installations, servicing, repairs, and heat pump installations.
Contact details:
Warmflame Gas Ltd
Phone: 07734 424602
Email: info@warmflamegas.co.uk
Website: www.warmflamegas.co.uk
For data protection enquiries, please contact us at the email address above.
What Personal Data We Collect
We may collect the following information when you contact us, request a quote, or use our services:
Identity Data
Full Name
Contact Data of yourself and or your tenants, where applicable
Address
Email address
Telephone number
Service Data
Details about your heating system or property
Job history and service records
Photos, videos or notes relating to the work carried out
Service Plan subscription details
Technical Data
IP address
Browser type and version
Website usage data through cookies or analytics
Marketing Data
Preferences regarding marketing communications
How We Collect Your Data
We collect information when:
You complete a contact form on our website
You request a quotation
You book a service or installation
You contact us by phone, email, or social media
You subscribe to service plans or maintenance reminders
You interact with our website (via cookies)
How We Use Your Data
We use your personal data to:
Respond to enquiries
Provide quotes and estimates
Deliver heating and plumbing services
Maintain service records
Arrange appointments and send reminders
Process payments
Improve our services and website
Send service reminders or relevant updates
Share information regarding Warmflame Gas, its service and advice
We only use your information where we have a lawful basis to do so.
Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contractual necessity
To provide services you have requested.
Legitimate interests
To manage our business, maintain service records, and improve customer service.
Legal obligations
To comply with regulations relating to gas safety, accounting, and taxation.
Consent
For marketing communications where required.
Sharing Your Data
We only share your information where necessary to provide services or comply with legal requirements.
This may include trusted partners such as:
Accounting and bookkeeping providers
Payment processors
Job management software providers
Marketing and CRM platforms
Manufacturers or suppliers when arranging warranties or registering appliances with Gas Safe.
These providers are required to keep your data secure and only use it for authorised purposes.
Data Storage and Security
We store customer information in secure systems and software platforms that operate our business, including job management and accounting systems.
We take reasonable steps to protect your data from unauthorised access, loss, misuse, or disclosure.
How Long We Keep Your Data
We retain personal data only for as long as necessary.
Typical retention periods include:
Service records: up to 7 years
Financial records: minimum 6 years (legal requirement)
Marketing data: until you unsubscribe or withdraw consent
Your Data Protection Rights
Under UK data protection law, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request transfer of your data (data portability)
To exercise any of these rights, please contact us.
Cookies
Our website may use cookies and similar technologies to:
Improve website performance
Analyse website traffic
Provide a better user experience
You can control or disable cookies through your browser settings.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those external websites.
Complaints
If you are unhappy with how we handle your personal data, don’t hesitate to get in touch with us.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Telephone: 0303 123 1113
Changes to This Privacy Notice
We may update this privacy notice from time to time. The latest version will always be available on our website.